Firstly ask yourself why you need this software? Many companies think that if their business process is sound and their product or service is of good quality and a reasonably price, it’s smooth sailing on the ocean of success and happy laughter all the way to the bank. Obviously these business attributes are vital to [...]
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ERP (Enterprise Resource Planning)
ERP refers to business management software that enables an organization to implement integrated applications to manage the operations of the business. Enterprise Resource Planning software merges all aspects of an operation, including manufacturing, development, marketing and sales. ERP systems provide information that reveals key performance indicators (KPIs) that are necessary for an organization to meet [...]
Digital Marketing
Digital Marketing refers to the process of engaging customers with online advertising through the use of digital devices so as to promote specific products or services with the aim of increasing website traffic, leads and sales. Digital Marketing may be used to complement or even substitute traditional marketing strategies. The main channels of digital marketing [...]
ERP Implementation
ERP Implementation involves a lot of effort, time, expenditure and very complex business processes. Employees usually dislike the implementation of an ERP Software solution and this increases the risk of the process failing. For successful ERP Implementation to take place, the top management, middle management and subordinates need to be in full agreement. A team [...]
CRM Strategy
A CRM Strategy is an approach implemented by any business to enable it to cope with the continuously increasing demands of customers. Companies are always in a battle to outcompete each other in terms of developing and implementing CRM strategies and technologies to better manage customers, their details and the organization as a whole. [...]
CRM Tip of the Day # 018 – Managing Leads
In Microsoft Dynamics CRM, you can get Lead information in the Sales area. All activities are logged and a running history of every activity with the Lead is kept, once it is completed. You can enter Leads individually or you can use Microsoft Dynamics CRM to import Lead lists into the database. You can [...]
What is Customer Relationship Management (CRM)?
Customer Relationship Management is a business strategy aimed at reducing costs and increasing profitability by improving customer loyalty. CRM Software brings together information from different data sources within an organization to provide a holistic view of each and every customer in real time. This enables the sales, customer support and marketing divisions to make quick [...]
What is Business Intelligence?
Business Intelligence refers to the various tools and systems that play a crucial role in the strategic planning process of the business. These systems enable companies to gather, store, access and analyse business data to help in the decision making process. In general, the systems will illustrate business intelligence in the areas of customer support, [...]
CRM Tip of the Day # 03 – Using Outlook & CRM for Outlook in two separate Windows
When working with Outlook Mail folders and your CRM entities, it is sometimes a challenge moving back and forth between the CRM organisation and the various Mail folders and Calendars in Outlook. To avoid this, and to work with them in separate windows, you can open your CRM organisation in a new Window [...]
Logging into SQL Server when forgetting the SA password
If you ever manage to get locked out of your SQL installation, i.e. no-one knows the SA password, and even people in the Administrators group on the local PC cannot access SQL with Windows Authentication, there is a workaround to setup a new login or reset passwords.This relies on the following: Being a Local Administrator [...]
